Our Guarantee & Policies
Simply put, we stand by what we build, and will do everything in our power to make sure you are satisfied with your purchase.
30 Day Full Return Policy
You can return anything you buy from us, for any reason or none at all, within 30 days of receiving it for a full refund of the purchase price. If any of our equipment is damaged or defective in any way when you receive it, we will pay for shipping to and from as necessary in order to fix it to your satisfaction. Custom work may require a non-refundable up-front materials charge, but otherwise the same satisfaction guarantee applies.
We offer a lifetime warranty on defects or internal electrical failures in normal use. If a transistor goes noisy or an internal connection breaks we'll pay for shipping and fix or replace it for free. Obviously things like microphones can get broken by mishandling or misadventure; if your mic is damaged from rough handling or a hard touring life (we’ve seen it all!) we'll fix it for the cost of parts and shipping. We want these mics to be heirlooms, so we’ll always take care of you and your mic.
All our microphones are shipped double-boxed, in their foam-padded metal carrying cases. We ship our microphones via UPS. Accessories and merch are shipped USPS. If would like to pick up your purchase at our workshop in Portland, OR, select "Customer Pick-up" at checkout and coordinate with us when you'd like to stop by. (firstname.lastname@example.org)
We will ship as soon as we practically can – always within 2 business days of receiving the order, except for models designated as custom builds. If you’re placing an order for next-day or otherwise expedited shipping, it’s a good idea to call us at (503) 974-4147 to alert us so we can be sure to get your order out ASAP. We do our best to get express orders out same-day Monday through Friday if placed before 3 pm Pacific. Express orders placed after 3 pm Pacific will be shipped ASAP on the next business day. Let us know if you have any questions!